FAQ's

 Frequently Asked Questions (FAQ's)

Welcome to the Swift Ebike Hub's FAQ's page! We’ve compiled answers to some of the most common questions we receive about electric bikes, delivery, shipping, returns, finance, and more. If you can’t find what you’re looking for, our friendly customer service team is here to help.

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 General E-Bike Questions

1. Are Electric Bikes Legal to ride in the United Kingdom?

Electric Bikes must meet the EAPC(Electrically Assisted Pedal Cycle) regulations to motor-assisted speed (not beyond 15.5mph or 25kmh) and motor power (no more than 250Watts). Otherwise, they must only be used on private land with permission from the landowner. Riders must be at least 14 years old. For more information, click here.

2. Are Electric Scooters Legal to Ride in the United Kingdom?

Currently, electric scooters are not legally allowed on public roads and can only be ridden on private land with the owner's permission.



3. What is an electric bike (e-bike)?
An electric bike is a bicycle equipped with an electric motor that assists with pedaling. E-bikes are powered by a rechargeable battery and provide varying levels of assistance to make riding easier, especially on hills and long distances.

4. How far can an e-bike travel on a single charge?
The range depends on factors like the model, battery size, terrain, rider weight, and the level of assistance used. Most e-bikes can cover between 20 to 60 miles on a single charge. Some high-performance models may offer longer ranges.

 5. How long does it take to charge an e-bike battery?
Charging times vary depending on the battery capacity and charger type. Typically, it takes between 3 to 6 hours to fully charge an e-bike battery.

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 Delivery & Shipping

6. Do you deliver across the UK?
Yes, we offer delivery across the UK, including England, Scotland, Wales, and Northern Ireland. Delivery times may vary depending on your location.

7. How much does delivery cost?
Orders qualify for free delivery when you spend more than the sale price of £500*. For orders below £500*, a delivery charge of £20 applies.

8. How long will delivery take?
Our standard delivery time is 3-7 business days for mainland UK addresses. 

9. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email so you can follow your e-bike’s journey from our warehouse to your door.

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 Cancellation & Changes

10. Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:

The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 14 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.

11. What if I’ve ordered the wrong e-bike or accessory?
If you’ve made a mistake with your order, contact us immediately to amend it. If the item has already been shipped, you may need to wait for delivery and then return the item for an exchange or refund.

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Returns & Refunds

 12. What is your return policy?
We offer a 14-day return policy. If you're not completely satisfied with your purchase, you can return your e-bike within 14 days of delivery, provided it’s in new, unused condition and in its original packaging. A restocking fee may apply.

13. How do I return an e-bike?
To initiate a return, contact us at info@swiftebikehub.com. We will provide instructions for returning the e-bike, including shipping arrangements. Please note that you are responsible for return shipping costs unless the bike is faulty or incorrect.

 14. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. You will receive a confirmation once the refund has been issued.

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Warranty & Repairs

 15. What warranty comes with my e-bike?
All of our e-bikes come with a standard 1-year manufacturer’s warranty, which covers the motor, battery, and frame. Some brands may offer extended warranties—please refer to the individual product page for specific warranty details.

 16. What does the warranty cover?
The warranty typically covers defects in materials and workmanship, including the motor, battery, and electrical components. It does not cover wear and tear, improper use, or damage from accidents.

 17. How do I make a warranty claim?
If you believe your e-bike has a manufacturing defect, contact us at info@swiftebikehub.com with details and photos of the issue. We will guide you through the warranty claim process, including repair or replacement options.

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Financing & Payment

18. Do you offer financing options?
Yes, we offer flexible financing options through our partners. This allows you to spread the cost of your e-bike over manageable monthly payments. Options may include interest-free financing, depending on your eligibility.

 19. How do I apply for financing?
During checkout, you will have the option to select financing as your payment method. You’ll be redirected to our financing partner’s application page, where you can apply for a payment plan that suits you.

 12. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments through PayPal.

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 Product Information & Maintenance

 21. How do I choose the right e-bike for me?
Consider your riding habits, terrain, and needs when choosing an e-bike:
- Commuting: Choose a lightweight city or hybrid e-bike.
- Off-road riding: Opt for a mountain e-bike with robust suspension and larger tires.
- Long-distance rides: Look for models with larger battery capacities for extended range.
If you need further assistance, our team is happy to help!

22. How do I maintain my e-bike?
To keep your e-bike in top condition, regular maintenance is key. This includes:
- Keeping the battery charged (avoid full discharge).
- Lubricating the chain.
- Checking tire pressure regularly.
- Ensuring brakes and gears are properly adjusted.
You should also schedule periodic services with a qualified bike mechanic.

 24. Can I ride my e-bike in the rain?
Yes, most e-bikes are designed to be water-resistant and can handle light rain and wet conditions. However, it’s important not to submerge the electrical components or expose the bike to prolonged heavy rain. Always dry the bike thoroughly after wet rides.

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 Contact Us

Swift Ebike Hub
Operating under DOUBLE7 TECHNOLOGY LTD, registered in the UK.

Address: 30 Sundale Avenue, South Croydon, London CR2 8RY, UK
Phone: 03338807729
Email: info@swiftebikehub.com
Company registration Number: 15595140 

For any questions, feel free to reach out to us. Swift Ebike Hub guarantees a response to all inquiries or special requests within 24 hours.

Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM (UK time)



We’re here to help you get the most out of your e-bike experience!