Privacy Policy

Effective Date: 14 November 2025

Swift Ebike Hub (“we”, “us”, or “our”) operates swiftebikehub.com (“Service”). This Privacy Policy explains how we collect, use, and safeguard your information in compliance with UK GDPR, Data Protection Act 2018, and other relevant laws.

Information We Collect

  • Personal Data: Email, name, phone, address, country, cookies, usage data.
  • Usage Data: Browser type, IP address, device information, pages visited, time spent.
  • Location Data: Only collected with your permission to improve Service.
  • Cookies & Tracking: Session, preference, security, and advertising cookies.
  • Other Data: Optional personal information you provide (e.g., warranty registration, support).

How We Use Your Data

  • Provide, maintain, and improve our Service.
  • Notify you of updates, offers, and news (if opted-in).
  • Monitor usage and detect technical issues.
  • Enforce legal agreements and rights.
  • Customize features and enhance user experience.

Data Retention

  • Personal Data is retained only as long as necessary for legal obligations, dispute resolution, and Service improvement.
  • Usage Data is retained for shorter periods unless legally required longer.

Data Transfer

  • Data may be transferred to, and maintained on, servers within or outside the UK.
  • Adequate safeguards ensure data security.
  • By using our Service, you consent to such transfers.

Disclosure of Data
We may disclose data in the following situations:

  • Legal Compliance: Required by law, court order, or authorities.
  • Business Transactions: Mergers, acquisitions, or asset sales.
  • Service Providers: Contractors, affiliates, or third parties assisting with Service.
  • Consent: Where you have provided consent.
  • Protection: To protect rights, property, or safety of Swift Ebike Hub, our customers, or others.

Data Security

  • Commercial best practices, including SSL encryption and secure servers, are implemented.
  • Absolute security cannot be guaranteed.

Your Data Rights (UK GDPR)
If you are a UK resident, you have the right to:

  • Access, correct, delete, restrict, or move your data.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

Third-Party Services

  • Service providers only access personal data to perform specific tasks.
  • Analytics, remarketing, and payment processors are used. No card data is stored.

Children’s Privacy

  • Service is not intended for under 18s.
  • Data from children is removed if collected inadvertently.

Changes to Privacy Policy

  • Updates are posted on this page with a new effective date.
  • Continued use signifies acceptance.

Contact Us
Swift Ebike Hub
Operating under DOUBLE7 TECHNOLOGY LTD
30 Sundale Avenue, South Croydon, London CR2 8RY, UK
03338807729
info@swiftebikehub.com

Support Hours: Monday – Friday, 9 AM – 5 PM (UK Time)