Return and Refund policy
We have developed this policy to ensure that you are fully informed of our refund and returns methods and procedures. This policy applies to the UK.
14 DAY RETURN POLICY
If you would like to return an item for a refund, please notify us by emailing info@swiftebikehub.com within 14 days of delivery. If you have found a defective product, please send us a photo of the damaged product. We will then send the courier to collect the item for you. We bear the total costs of the case. We will send you a new item at no extra cost, and if you no longer need the item, we will refund the full order amount to the card you used while shopping. If you have ordered the wrong product and would like to exchange it, you will be responsible for the return shipping costs.
How to Request a Return
Please contact our support team at info@swiftebikehub.com with:
- Your order number
- Reason for return
- Clear photos (if the item is damaged or defective)
We’ll respond within 24–48 hours with return instructions and a Return Authorization Number (RMA), if eligible.
Return and refund conditions:
Return address
Swift Ebike Hub
30 Sundale Avenue, South Croydon, London CR2 8RY, UK
The product must not be used. Customers will bear the return shipping costs. As soon as we have received the product, we will refund the order amount to the card used at the time of purchase.
RETURNS PROCESS
To initiate a return, please contact us at info@swiftebikehub.com or call 03338807729. If your return is accepted, we will send you a return shipping label and instructions on how and where to go or send your package. Items returned to us without first submitting a return request will not be accepted.
DAMAGED AND WRONG PRODUCTS OR ISSUES
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can assess and resolve the problem. To return your product, you must contact us by email.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
EXCHANGES
We only exchange products that are damaged, the wrong product, the wrong size or defective. If you would like to exchange an item, please contact us at info@swiftebikehub.com or call us at 03338807729.
ADDITIONAL COSTS
Restocking Fee: A restocking fee of 10% may apply for returned bikes, which covers the cost of inspection and repackaging.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
💸 Refund period
- Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.
- Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first. Please contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all this and haven't received your refund yet. Let us know by email at info@swiftebikehub.com or call us at 03338807729.
CONTACT INFORMATION
Swift Ebike Hub
Operating under DOUBLE7 TECHNOLOGY LTD, registered in the UK.
Address: 30 Sundale Avenue, South Croydon, London CR2 8RY, UK
Phone: 03338807729
Email: info@swiftebikehub.com
Company registration Number: 15595140
For any questions, feel free to reach out to us. Swift Ebike Hub guarantees a response to all inquiries or special requests within 24 hours.
Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM (UK time)