Shipping Policy
THIS SHIPPING POLICY IS EXCLUSIVELY FOR THE UK ORDERS.
Welcome to our online store! Here at Swift Ebike Hub, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines.
Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.
Regarding the delivery service zone:
Currently, our delivery services are only available for locations within the UK.
Processing time:
Processing time starts from the date the order is placed. Normally, it takes 1-2 business days (Monday-Friday) to process orders. Once processed, we will proceed to shipping. Every effort is made to ship your order quickly. The deadline for ordering is 2:00 PM (GMT) Greenwich Mean Time (London)
Delivery time:
Standard shipping: We usually deliver orders within 3-7 working days. (Monday to Friday)* (in the regular season). However, customized items may require additional time for delivery. However, some bespoke products may require additional time for processing and delivery.
Delivery Costs:
Orders qualify for free delivery when you spend more than the sale price of £500*. For orders below £500*, a delivery charge of £20 applies.
Our Couriers:
We partner with trusted shipping carriers such as: DPD, UPS, DHL, and FedEx. Your order will be shipped via the most appropriate carrier depending on your location and shipping method selected.
Order Tracking:
Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at 03338807729 or by emailing us at info@swiftebikehub.com
Delivery Failure:
If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender (Swift Ebike Hub) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.
Change of Delivery Address:
Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at info@swiftebikehub.com or call us at 03338807729.
After receiving your order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.
Order Cancellation:
We regret to hear that you wish to cancel your order! If your order hasn't shipped yet, we'll provide you with a full refund upon cancellation.
If your order has already been shipped, you'll need to request a refund once you receive the order. Please refer to our Return and Refund policy for more information.
Gift Wrapping:
Unfortunately, we do not currently offer gift-wrapping services.
Holidays:
Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.
Tax
Swiftebikehub.com does not charge you any additional taxes.
Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
For Further Inquiries:
If you have any additional questions, please don't hesitate to contact our customer service team at info@swiftebikehub.com
CONTACT INFORMATION
Swift Ebike Hub
Operating under DOUBLE7 TECHNOLOGY LTD, registered in the UK.
Address: 30 Sundale Avenue, South Croydon, London CR2 8RY, UK
Phone: 03338807729
Email: info@swiftebikehub.com
Company registration Number: 15595140
For any questions, feel free to reach out to us. Swift Ebike Hub guarantees a response to all inquiries or special requests within 24 hours.
Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM (UK time)